My video playback is stuttering, buffering, or playing poorly


There are a couple main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues. 


TEMPORARY VIDEO PLAYBACK ISSUE

If your video has stopped momentarily and this issue isn't occurring consistently, please click on the "Reload Video" button at the bottom left corner of your viewer. If a video playback issue consistently repeats - see below section.

Reload Video button


CONSISTENT VIDEO PLAYBACK ISSUE

STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM

You may be having intermittent issue with your Internet connection. This solution will lock you onto the lowest video stream that may smooth out your video playback experience.

  1. Hover your mouse over the video player
  2. Hover your mouse over the HD text at the bottom right of your video player
  3. Select "180" to lock your video onto the least demanding video stream. 
  4. If video playback issues continue - move onto Step #2 below

180 Selection in Video Player


STEP #2: ​SWITCH TO AN ALTERNATE INTERNET BROWSER

Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser than the one you're currently using to continue viewing the program.

If you're on Internet Explorer or Safari - try switching to view the program on Google Chrome browser (or vice versa). Other popular browsers such as Opera and Firefox are compliant with program playback. Switching to a different Internet browser to resume playback resolves the vast majority of playback issues. 

 

If playback issues continue, then please reach out to customer support for further assistance.


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